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GENERAL
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| 1. How does the Eyeglass Lens Replacement by mail service work?
Send us your eyeglasses by mail in a small
box. When we receive them, our Opticians
will read your old prescription and optical
measurements from your old lenses. (If you
have a new prescription please include it.)
We will then manufacture new lenses for your
eyeglasses and install them in place of your
old lenses. Once your order is complete, we
will ship your eyeglasses back to you in a
secure box.
YOU NOW HAVE BRAND NEW EYEGLASS LENSES!
We will send you:
1) Your New Eyeglass lenses mounted in your
frame..
2) Your old lenses.
3) A free lens cleaning cloth.
4) Your doctors prescription.
(we keep a copy)
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2. Where can I find your prices?
Please download our Order Form. All our prices are per pair.
To price out a complete job for your lenses
complete our
order form
from
Step 1
through Step 6.
Some items are not listed on our order form,
if applicable to your order please write them in with the following prices:
"Drilled rimless"
or silhouette frames
add
$20.00 (These
frames require special drilling to mount the lenses.)
"Edge polish"
for drilled rimless frames
add $10.00
(Polished edges for Rimless
Frames)
"Strong Prescriptions"
add
$20.00
(add
for prescriptions greater then -8.00 diopters of power.)
"Foreign Orders"
via parcel post - us-postal service add
$20.00 (For shipping and
handling to Canada, Mexico and Europe)
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| 3. Do I always have to send you my Eyeglasses?
Yes.
Without your eyeglasses we cannot read your
optical measurements (Pupillary Distance for ALL
LENSES and Bifocal Height for bifocals,
trifocals and progressive lenses). We need these
optical measurements to manufacture your new
lenses.
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| 4. Do I always have to send you my Eyeglasses with the Lenses included?
Yes.
Your old lenses are needed so that our
opticians can read your prescription.
Without this information, we cannot
manufacture new lenses for you.
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5. How long does it take to make
me new lenses?
From the time we receive your eyeglasses, it takes us no more than five (5) working days to manufacture your lenses. Generally you should have your eyeglasses back in a week.
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6. Why Should I use the Eyeglass Lens Replacement by mail service?
Because you can save 50 to 70% off retail prices.
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7. NEW FRAMES. I bought a
new frame. Can you make brand new lenses for my new frame?
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Yes. However, you must obtain the following information from your Eye Doctor:
1. Prescription
2. Pupillary Distance
3. Bifocal Height specifically measured for your new frame.
(only for bifocals, trifocals and progressive lenses)
Please be sure to include this information with your Order Form.
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8. Can I send you someone else's eyeglass frame (example: my mother's) but enclose my new prescription so that you can put my new lenses in that frame?
No,
because we would not have YOUR correct
optical measurements to make your new
lenses. These optical measurements are
usually obtained from your own personal
frame.
(If you have a new frame, please see FAQ #7 above.)
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9. Do you replace or make lenses for
drilled rimless or
Silhouette® frames?
Yes.
Add $20 more for drilled rimless jobs to
the Total in the Order Form.
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10. Do you
edge polish drilled rimless or semi-rimless frames?
Yes.
Please add an additional $10 to the
Total in the Order Form, and specify
that you require polished edges.
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11. Where can I find a
small box to mail you my eyeglasses?
You can find a small box at the US Post Office, any office supply store such as Kinko's, Mail Boxes, Etc., Office Depot, or Staples. You can also be creative (e.g. use a check box provided by your bank). If you have an eyeglass case, please use it and wrap your eyeglasses with tissues or bubble wrap to protect your eyeglasses.
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12. I am a first time wearer of eyeglasses. Can you make me prescription lenses?
Yes,
but we will need the same information as
requested in FAQ # 7.
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CHANGING TO DIFFERENT EYEGLASS LENS TYPES
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13. Can I change from
Bifocal, Trifocal
or
Progressive lenses to just a
Single Vision pair of eyeglasses?
Yes.
We can obtain your PD (Pupillary
Distance) from your old lenses and
make you a pair of Single Vision
Eyeglasses.
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14. Can I change from Single Vision
Lenses to
Bifocal, Trifocal
or
Progressive
eyeglasses?
Yes,
however you must also provide us with your
bifocal height specific to your frame and measured by your eyecare professional to fit a Bifocal, Trifocal or Progressive. (See FAQ #7)
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15. Can I change lens type from a Trifocal
to
Bifocal
eyeglasses?
Yes,
as long as you are using the same frame we
are able to obtain your bifocal height from
your old trifocal lenses. (For new frames,
please see FAQ #7)
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16. Can I change lens type from a Bifocal
to
Trifocal
eyeglasses?
Yes,
as long as you are using the same frame we
are able to obtain your trifocal height from
your old bifocal lenses. (For new frames,
please see FAQ #7)
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17. Can I change lens type from a Progressive
to
Bifocal
or
Trifocal
eyeglasses?
Yes,
however you must also provide us with your
bifocal height specific to your frame measured by your eye care professional to fit a bifocal or trifocal. (See FAQ #7)
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18. Can I change lens type from a Bifocal
to
Progressive
eyeglasses?
Yes,
however you must also provide us with your
bifocal height specific to your frame and measured by your eyecare professional to fit a Progressive. (see FAQ #7)
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LENS MATERIALS
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19. What colors are available for Transitions® lenses?
Transitions® are available in gray and brown. Unless you specify a color, we usually give you gray Transitions®. You can specify a color by writing it in next to item # 3 on the Order Form near the word Transitions®. Thin progressives are only available in gray.
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PACKAGES
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20. What
is Anti-Reflective Coating?
(Zeiss®
Anti-Reflective Coating is
included in the Deluxe Package)

It
is a coating that is applied to lenses
which reduces glare. It is excellent
for night driving and computer
use.
It helps reduce eye fatigue in all situations. It removes distracting
reflections and the lenses are cosmetically
desirable, as the wearer's eyes are clearly
visible behind the lenses. We use Carl
Zeiss® Anti-Reflective coatings.
Without AR-Coating
With Zeiss® AR-Coating |
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SUNGLASS TINTS AND COLORS
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21. Can you make prescription sunglasses?
Yes. Please write in whether you would like gray or brown tint next to item # 5 in the Order Form. We also recommend that you purchase the standard package which includes ultraviolet protection (UV 400) with your prescription sunglass tints.
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22. Do you manufacture Sunglass Mirror Coatings?
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| 23.
Do you replace or make polarized lenses? |
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Yes. We make polarized gray tinted lenses. Please write in next to item # 3 of our Order Form that you want polarized lenses and add $60 to the Total in our Order Form.
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24. What are polarized lenses?
Polarized lenses eliminate glare and are excellent to protect against reflections from water, snow, and sand. They benefit hunters, fisherman, golfers, drivers, and snow skiers.
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GUARANTEE
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25. What is your guarantee?
We guarantee that your lenses will be made according to your Eye Doctor's specifications whether they are Replacement Lenses or New Prescription lenses. We stand behind our work and take care of any problems you have immediately. Prior to shipping your eyeglasses, they are checked by our quality control technicians and licensed Opticians for both accuracy of prescription and optical measurements. In the event of changes beyond our control, (e.g. your Doctor makes a prescription error) we will charge you 50% of the new purchase price plus shipping and handling. However, every situation will be reviewed on a case by case basis to ensure your complete satisfaction.
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